What is important for you as a customer? That is what we like to hear, so that we can respond starting from the first contact we have with you. Quality assurance then remains important until you find that we have completed our work successfully.
Code of conduct, quality requirements and professionalization
As the starting point for our business, we apply the code of conduct of the Dutch Council for Training and Education (NRTO). Within the scope of professional development our trainers also regularly follow language trainer days at the NRTO. See nrto.nl
European guidelines for trainings at the correct level
Our language trainings are in line with the level and the language skills of the students. We maintain the guidelines of the Council of Europe.
Certificate for students
Eurolangues has its own certificate. We issue that to everybody who has followed a training. It is important that a student has attended at least 80% of the lessons and that the desired level is achieved.
NRTO quality mark
On 2 January 2017 Eurolangues was awarded the NRTO quality mark. The NRTO quality mark is an independent accreditation for quality in the private education market , issued by the NRTO.
For more information see NRTO-keurmerk
CEDEO recognition for customer satisfaction
Every two years the Stichting Cedeo Bedrijfsopleidingen (Cedeo Business Training Foundation) carries out a customer satisfaction survey. The last was in 2017. We appear to fully comply with the quantitative and qualitative criteria to carry the ‘Cedeo recognized’ designation. Do you want to know more? See cedeo.nl
Are you dissatisfied after the completion of an assignment? Let us know and we will immediately search for a suitable solution. If this is not acceptable then you can contact the arbitration board; the body for consumer and business disputes, to which Eurolangues is affiliated. See geschillencommissie.nl
‘We like doing business with Eurolangues because we can have good discussions about the content of the training and also because of the good price-quality ratio. ‘
Customer in the agricultural sector
‘It is very pleasant after the end of a training to visit the customer and discuss the evaluations. ‘
Gera Boelens-Douma, director at Eurolangues
We will gladly answer any questions!
Call: +31(0)58 288 1314 or
complete the contact form.